Knowledge Manager – Knowledge Services, Health and Life Sciences – Oliver Wyman Group – NY
The Knowledge Manager role is part of a team of Knowledge Management specialists supporting the different practices within Oliver Wyman. This position is US-based but the role has global responsibility for the Health and Life Sciences (HLS) practice at Oliver Wyman. The areas of focus for the HLS practice include:
- Health insurance companies
- Healthcare providers and hospitals
- Pharmaceuticals and biotechnology companies
This role reports directly to the Senior Knowledge Expert and a high level of direct interaction is expected with HLS consulting staff at all levels of seniority, as well as other Knowledge Managers across Oliver Wyman. An important aspect of the role will be to build excellent working relationships with the key practice figures globally.
Key responsibilities
- Act as facilitator in the transfer of intellectual capital across the practices and throughout the company
- Serve as a key resource to Partners to help them be commercially impactful and project teams to be effective and efficient at serving their clients
- Coordinate and manage the capture, classification, storage and sharing of OW’s knowledge base within one or more Practice areas and help develop knowledge products, such as project tools, summaries etc.
- Help manage the Practice Knowledge site on the KM platform to ensure the newest and best-of content and projects are showcased and identify content gaps
- Identify leading OW experts and may contribute to periodic product or credentials updates
- Partner closely with other KMs and the business area leaders to identify cross-practice content priorities, promote IC sharing behaviors, identify blockages, suggest improvements, develop content priorities and plan for annual Practice meetings and overall communications.
Qualifications
Experience required
Undergraduate Degree, preferably MLS or Knowledge Management qualification, but Liberal Arts, Economics/Finance, Journalism, Healthcare-related fields, etc. are welcome too
At least 5 years of relevant KM or Industry experience, or several years of consulting experience
Skills and attributes
- English is a must. Other languages are a plus
- Strong interpersonal skills and client orientation
- High intellectual curiosity and openness to new ideas.
- Ability to think independently and develop creative and consultative solutions.
- Discipline, to understand the value of capturing and disseminating information to grow the knowledge assets of the group, and demonstrated ability to execute (e.g. a new knowledge program, or devise new knowledge harvest or transfer approaches)
- Strong communication skills – able to deal with colleagues of different experience levels and seniority, keen and able to champion KM in the organization, tactical communication and selling skills to help manage change, able to actively participate in Practice discussions
- Competent online, research and analytical skills, including ability to create metrics and measure impact
- Capable of independently pushing work forward and strong teaming skills
- Understands the competitive environment of the industries/practices served within our consulting business the wider business community
- Organization, classification, prioritization and multi-tasking skills with good attention to detail
Technical skills
- Good understanding/power user of all Microsoft Office suite apps, also valued any knowledge of programming or use of any CMS (Content Management System) and or HTML or experience with Database management in any software
To apply: https://mmc.taleo.net/careersection/2/jobdetail.ftl?job=NEW005BS
