The Northeast Regional Knowledge Manager will be
responsible for project data within Gensler’s Northeast region (New
York, Boston, Morristown and Toronto) as well as our three offices in
Latin America (San Jose, Costa Rica; Mexico City, Mexico and Sao Paulo,
Brazil).
The Knowledge Manager should be extremely well-organized, confident
and personable in dealing with all levels of staff, conscientious,
detail-oriented and flexible. Most importantly, he or she must be
passionate about knowledge management.
Responsibilities
- Act as an information concierge: a regional one-stop shop for
connecting people to relevant and timely project information and the
region’s primary contact regarding project metrics, tools and
technologies.
- Own responsibility for the quality and quantity of project data
contained in Gensler’s Digital Library and other online resources.
- Provide seamless communication and information sharing between all
teams in the firm, from local project teams to practice areas to design
& delivery teams.
- Implement and manage processes and training so Gensler staff can
support their own knowledge management needs on a self-service basis.
- Collaborate with the Firmwide leadership team to develop long-term
knowledge management strategy and identify gaps in our information
resources and tools.
- Ensure continued enhancements of knowledge management processes
within the region, continually improving communication among project
teams and leadership communities in conjunction with evolving industry
trend reports, research and standards.
- Find and share sources of internal expertise to educate individuals
and teams on the latest project trends, statistics and processes.
- Acquire and deliver client industry trends, both in the marketplace and within Gensler’s experience.
- Socialize project information internally – using the Gensler
intranet, blog postings, etc. – to find and share the region’s latest
projects, metrics, client relationships and trends.
- Participate in monthly teleconferences with the firmwide knowledge management team and other regional knowledge managers.
Required Skills
- Excellent oral and written communication skills
- Commitment to client service and quality assurance
- Excellent interpersonal/organizational skills
- Strong attention to detail
- Experience with knowledge management systems and their implementation
- Strong project management skills
- 3-8 years of professional experience
Gensler is an Equal Opportunity Employer and participant in the
U.S. Federal E-Verify program. Women, minorities, disabled and veterans
are encouraged to apply.
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