F/T - Client Development Dir/Workflow - Thomson-Reuters (NY)

Client Development Director - Workflow
Thomson Reuters

New York, NY

First-line manager of Customer Development Managers.  Creates customer loyalty, therefore ensuring revenue retention, contract renewal, product utilization and upsell opportunities.

Responsibilities

• Cross-Team Coordination: Ensure the CDM Team is operating within designed engagement model in regard to renewals and cross-sell opportunities.
• Revenue Retention and Renewal: Oversee team's renewal of assigned contracts and the retention of current customers. 
• Key Account Retention: Oversee team's renewal of high-value and strategic renewals with sales team. 
• Cross-Sell Coordination: Oversee team's cross-selling opportunities between regional sales teams and relationship management team. 
• Recruiting and Retention: Increase the maturity and stability of the team through qualified hiring and low attrition. 
• Forecasting and Reporting:  Provide timely and accurate retention forecasts and activity reports to inform strategic decision-making.

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Required Skills

• People Management: Demonstrated history of coaching and developing a relationship management team to strengthen customer relationships. 
• Customer Service: 5-7 years experience in customer service and revenue retention environment. 
• Independent Worker:  Ability to deliver results while working in a highly independent and fast-paced environment.
• Communication: Advanced verbal and written communication skills

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

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