Knowledge Management Specialist
Princeton University
Job Title: Knowledge Management Specialist
Department: Development Info Strategy - 856
Requisition Number: 120073
Position Summary
Reporting to the Associate Director, Knowledge Management, the
Knowledge Management Specialist serves an integral role in the
department of Development Information Strategy. Information Strategy is
dedicated to housing, managing, analyzing and disseminating information
and data to inform Development Office strategy; foster strong
relationships with donors, volunteers and campus partners; and promote
effective integration.
The Knowledge Management Specialist will serve an essential role in the implementation of knowledge management strategies and goals across the Office of Development. Specific responsibilities include: coordinating and facilitating Development-wide training initiatives, maintaining and updating information management tools and resources (including an intranet site), facilitating cross-departmental communication, and acting as an internal resource for staff.
Principal Duties:
- Act as an internal advocate for knowledge sharing by assisting staff to effectively use knowledge management tools and resources and to follow best practices.
- Assist with the preparation and delivery of internal materials and resources, such as policy documents, process and work instructions, tip sheets, knowledge base materials, online learning modules, etc.
- Facilitate training to multiple Development audiences in a variety of formats; modify and adapt aspects of training programs as necessary; and implement effective methods for evaluating training program results.
- Provide guidance on delivery of effective trainings (i.e., train the trainer).
- Act as a point of contact for vendors and contractors in support of Development Office training and knowledge management.
- Coordinate and facilitate Development-wide training initiatives, including researching and coordinating training opportunities (e.g., webinars and workshops); tracking staff registration, attendance, and feedback regarding training sessions; and working with colleagues to present learning opportunities with a focus on Development skills and competencies.
- Assist with maintaining and updating the Development Office SharePoint site, including updating calendars, staff directory, and organizational charts; creating, reviewing, and formatting content to ensure timeliness and consistency; assisting staff with uploading and creating content for the SharePoint site.
- Other duties as assigned.
The Knowledge Management Specialist will serve an essential role in the implementation of knowledge management strategies and goals across the Office of Development. Specific responsibilities include: coordinating and facilitating Development-wide training initiatives, maintaining and updating information management tools and resources (including an intranet site), facilitating cross-departmental communication, and acting as an internal resource for staff.
Principal Duties:
- Act as an internal advocate for knowledge sharing by assisting staff to effectively use knowledge management tools and resources and to follow best practices.
- Assist with the preparation and delivery of internal materials and resources, such as policy documents, process and work instructions, tip sheets, knowledge base materials, online learning modules, etc.
- Facilitate training to multiple Development audiences in a variety of formats; modify and adapt aspects of training programs as necessary; and implement effective methods for evaluating training program results.
- Provide guidance on delivery of effective trainings (i.e., train the trainer).
- Act as a point of contact for vendors and contractors in support of Development Office training and knowledge management.
- Coordinate and facilitate Development-wide training initiatives, including researching and coordinating training opportunities (e.g., webinars and workshops); tracking staff registration, attendance, and feedback regarding training sessions; and working with colleagues to present learning opportunities with a focus on Development skills and competencies.
- Assist with maintaining and updating the Development Office SharePoint site, including updating calendars, staff directory, and organizational charts; creating, reviewing, and formatting content to ensure timeliness and consistency; assisting staff with uploading and creating content for the SharePoint site.
- Other duties as assigned.
Essential Qualifications
Knowledge, Skills, and Abilities:
- Excellent organizational skills; ability to prioritize and manage multiple projects and tasks.
- Effective oral and written communication skills to answer questions, facilitate communication across departments, and provide training to staff.
- Strong customer service orientation and the ability to interact effectively with diverse constituencies.
- Comfortable with and effective using MS Office applications. Prior experience and familiarity with SharePoint preferred.
- Prior experience and familiarity with information architecture and database concepts preferred.
- Ability to facilitate and coordinate the development of training materials, tools, and approaches according to Development needs and best practices.
- Able to work both independently to complete tasks in a timely fashion; work collaboratively with staff across the Development Office as needed.
- Close attention to detail and accuracy with a strong work ethic.
- Deadline driven and results oriented.
- Flexible attitude and ability to interact with a diverse user community and changing environment. Comfortable with and excited about being part of the driving force behind change management.
- Ability to maintain strict confidentiality and to handle sensitive information and material in a discretionary manner.
- Appreciation for the principles of fundraising. Understanding philanthropy and fundraising practices.
- Familiarity with Princeton University or similar university environment is preferred.
Qualifications:
- Bachelor's degree is required.
- Minimum of three to five years of relevant work experience.
- Proficiency with Microsoft Office suite of applications.
- Excellent organizational skills; ability to prioritize and manage multiple projects and tasks.
- Effective oral and written communication skills to answer questions, facilitate communication across departments, and provide training to staff.
- Strong customer service orientation and the ability to interact effectively with diverse constituencies.
- Comfortable with and effective using MS Office applications. Prior experience and familiarity with SharePoint preferred.
- Prior experience and familiarity with information architecture and database concepts preferred.
- Ability to facilitate and coordinate the development of training materials, tools, and approaches according to Development needs and best practices.
- Able to work both independently to complete tasks in a timely fashion; work collaboratively with staff across the Development Office as needed.
- Close attention to detail and accuracy with a strong work ethic.
- Deadline driven and results oriented.
- Flexible attitude and ability to interact with a diverse user community and changing environment. Comfortable with and excited about being part of the driving force behind change management.
- Ability to maintain strict confidentiality and to handle sensitive information and material in a discretionary manner.
- Appreciation for the principles of fundraising. Understanding philanthropy and fundraising practices.
- Familiarity with Princeton University or similar university environment is preferred.
Qualifications:
- Bachelor's degree is required.
- Minimum of three to five years of relevant work experience.
- Proficiency with Microsoft Office suite of applications.
Preferred Qualifications:
- Prior experience and familiarity with Microsoft SharePoint.
- Prior experience and familiarity with information architecture and database concepts.
- Prior experience with training and information facilitation across diverse audiences.
- Prior experience in a fundraising, non-profit or higher education environment.
Please attach a writing sample to your application.
The finalist will be required to successfully pass a background check.
- Prior experience and familiarity with Microsoft SharePoint.
- Prior experience and familiarity with information architecture and database concepts.
- Prior experience with training and information facilitation across diverse audiences.
- Prior experience in a fundraising, non-profit or higher education environment.
Please attach a writing sample to your application.
The finalist will be required to successfully pass a background check.
Directory Title
Job Function: Administrative or Professional
Grade: ADM 040
Standard Hours: Not Applicable
Full-time/Part-time: Full Time
Actual Hours per Week, if casual hourly
Pay Rate, if Casual Hourly
Work Schedule, if other than standard hours
Eligible for Overtime: No
Benefits Eligible: Yes
Union Code: Not Applicable
Education Required: Bachelor's Degree
Application Deadline: Open Until Filled or See Position Summary.
Instructions for Applying
Documents which can be associated with this posting: Resume/CV
Cover Letter
Writing Sample
Cover Letter
Writing Sample
Proposed Start Date
End Date, if a Term Appointment
Comments related to end date:
